Frequently Asked Questions

Everything you need to know about transforming your living space with Roomie Design.

How long will it take for my order to arrive?

Standard shipping typically takes 7-12 business days. Once your order is processed, you will receive a tracking number via email to monitor your package's journey to your home.

Do you offer international shipping?

Yes, Roomie Design ships worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

What is your return policy for home decor items?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original packaging and condition for a full refund or exchange.

Are your products handmade or mass-produced?

We curate a mix of artisanal, handcrafted pieces and high-quality manufactured items. Each product page specifies the materials and craftsmanship involved in its creation.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.

What should I do if my order arrives damaged?

Please inspect your order upon receipt. If an item is damaged or defective, contact our support team within 48 hours with photos of the damage so we can arrange a free replacement.